FAQs

Frequently Asked Questions

Are your products new or open-box?

We sell both new and open-box products. The product listing will indicate the applicable condition so you know what you are purchasing.

What does open-box mean?

Open-box products are items whose original packaging may have been opened or the product may have been previously handled. Products are checked to ensure they are in appropriate working condition. Specific product condition and included accessories may vary by listing.

Do you offer delivery across Canada?

Yes. We offer delivery across Canada.

How long does delivery take?

Orders are generally delivered within 3–5 business days after processing and shipment.

Is delivery free?

Yes. We offer free delivery on orders over $200 CAD. Applicable shipping charges for orders below $200 CAD are shown at checkout.

Can I return an open-box product?

Yes. Eligible open-box products can be returned within 14 days, subject to our return conditions.

What if my product arrives damaged or defective?

Please contact us as soon as possible if you receive a damaged or defective item. We will work with you to provide an appropriate solution.

Do your products come with a warranty?

Eligible products come with a 1-month warranty unless another warranty period is specifically stated on the product listing.

Can I return my order to the store?

Yes. Store/pickup returns are available for eligible products. Please contact us before returning an item so we can guide you through the process.

How can I contact Electronics & Gadgets?

You can contact us by phone at 289-992-5252 or by email at info@electronicsandgadgets.ca.